Jamie Pearson funeral director

 

Jamie Pearson

BSc DipFD MBIFD

 

 

I began my working career as a professional engineer, and it was by chance, that while helping the local family funeral directors, I discovered that funeral directing was something I passionately wanted to do. Helping a family through a very dificult time with compassion and empathy, whilst being able to organise everything required to ensure a perfect funeral, suited my abilities well. Nearly 40 years on I'm still every bit as passionate about what I do, so I feel I definitly made the right decision. 

Since opening our new larger premisis in Kirkintilloch, we have grown into a small dedicated team all focused in providing the very best care for our families and their loved ones. Now with my son Ruairi having joined the team, the future of us remaining the last Independent Family Funeral Directors in the area is assured.   

We are members of BIFD (British Institute of Funeral Directors),

SAIF (Society of Allied and Independent Funeral Directors) &

registered with the Scottish Government as Funeral Directors.

 

We are fully compliant with The Scottish Government Code of Practice (www.gov.scot) and our trade body SAIF (Society of Allied and Independent Funeral Directors) Code of Practice (saif.org.uk) This gives the families we serve reassurance that our standards of conduct are regulated and regularly monitored.

 

Cremated Remains (Ashes) Management Policy

 

As part of the funeral arranging process the various options for the retention or dispersal of the ashes will be clearly explained. Their instruction must be confirmed on the Cremation Application (FORM A1) and initialed by the applicant.

 

Where the ashes are to be dispersed at the crematorium, they will remain in the care of the crematorium until this has been carried out

 

We will collect any ashes being retained by us from the crematorium as soon as possible for safe storage along with the cremation certificate in our dedicated locked ashes cupboard. 

 

All ashes will be logged in our ashes register book, which details:

 

•   Name of deceased

•   Cremation number

•   Instructions and if chosen container

•   Place and date of cremation

•     Contact details of the applicant
•     Details of the person nominated to collect the ashes
•     Any change of instruction by the applicant
•     Signature of person collecting 
•     Signature of staff member releasing the ashes or carrying out 
•     instructions

 

 

If ashes remain uncollected every effort will be made to contact the  applicant, but after 4 months if contact cannot be made and no other arrangements agreed, they will be returned to the crematorium for dispersal in their normal way.

 

Any loss of or damage to ashes will be reported to the Senior Funeral Director the same working day, who must report lost or damaged ashes to the Government Inspectors within 48 hours of discovery.

 

 

Our Complaints Procedure: 

 

We promise to treat bereaved families and their deceased loved ones with compassion, dedication, integrity and respect at all times. 

Should we ever fall short of these standards we want to make it as simple as possible for you to raise a complaint:

All complaints will be dealt with seriously, confidentially and promptly.

We commit to learning from any complaints and will always use them to review and improve our service.

If you wish to make a complaint you can contact us directly:

By email: jamiepearsonfuneraldirector@gmail.com

In writing to: Jamie Pearson, Jamie Pearson Funeral Directors

115 Cowgate, Kirkintilloch, G63 0YQ 

By phone: 0141 776 2914

Your complaint will be acknowledged within 3 working days and fully investigated within 7working days.

Complaints can only be made by the person who has instructed and agreed the funeral arrangements contract with us. 

Should we fail to resolve your complaint directly with you you can contact our professional trade body The National Society of Allied & Independent Funeral Directors (SAIF) in any of the ways listed below, quoting our membership number 3116

By email: info@saif.org.uk

In writing to: 

The National Society of Allied and Independent Funeral Directors 

SAIF Business Centre 3, Bullfields Sawbridgeworth, Herts CM21 9DB

By phone: 01279 726 777

Your complaint will be acknowledged within 7 days then fully investigated. The timescale for findings and final response will vary depending on each individual case and investigation.

Please note that The National Society of Allied and Independent Funeral Directors (SAIF) will not investigate a complaint unless the internal complaints procedure of the Funeral Directors has been exhausted. 

If you are still unhappy with the response and final decision oNational Society of Allied and Independent Funeral Directors (SAIF) you can request that your complaint be referred to The Independent Funeral Directors Arbitration Scheme or The Scottish Government Inspector of Burial, Cremation and Funeral Directors, quoting our Registration No. 404300273.